The place was nice, cleaning staff were friendly and courteous. But had Difficulty finding transportation to attractions area.
Franscios Michael
July 20, 2023
Our flight was cancelled and only rescheduled a day later, we decided to stay at this hotel for its luxury amenities and facade. We were very wrong to book a room at this hotel. This hotel looks luxurious but it is far from it. The hotel is falling apart and many of the advertised amenities do not work or are suspended. We specifically booked a room at this hotel to spend the day at the pool only finding out the next day that the pool opens at 2pm and we are supposed to check out at 3pm. Also the room and bathroom fixtures are breaking off and the hot water wasn't working when I wanted to take a shower at 10am. Also the inside of the hotel was blistering hot as they do not turn on the air-conditioning in the hotel lobby, restaurant or corridors. The room air conditioning was also atrocious we put the room temperature on the coldest but it didn't really work. The breakfast was also very low budget as the selection was very limited for western pallets. The view and location of this hotel looks amazing but do not be deceived by the facade as this hotel is terrible. DO NOT STAY HERE. This hotel is going out of business and you will only waste your money.
Yoka
December 6, 2023
Great place. Absolutely fantastic. We didn’t have a room with a perfect view but we had an amazing room nonetheless and was surrounded by the beautiful mountains. And the clerks were amazing. Truly helpful and friendly with everything.
If you’re travelling talk to the taxi drivers (provided you can speak Chinese) they can help you organise a lot better than any travel agent as they know the city. And this was amazing advice the clerks also confirmed.
Billy Bat
January 30, 2023
It's a very large and nice hotel. The rooms are large and spacious, though the staff don't speak much English, they were very helpful nonetheless. It's close the national forest park, and not too far away from the station. Breakfast is nothing special, if given the option, I'd prefer not to eat.
Guest User
January 1, 2024
Amazing! Healthy breakfast! Nice view!
Guest User
September 6, 2022
Booked this hotel because they showcase a big swimming pool. I asked for a room near the pool. But after I checked in, got my swimming clothes on, and went to the pool, they told me it's closed for maintenance. In the summer?? Room was nice, but the convenience shop was closed, and the only restaurant was dowwright depressing. Drove back into town for dinner. Speaking of, it's hard to get a Didi/taxi back into town. I feel bad for the staff, they are trying their best, but the management needs to step up.
Guest User
April 25, 2024
Good hotel
Guest User
June 29, 2023
CLEAN, FRIENDLY, SERVICE GOOD.
Flying Traveler
August 19, 2022
Although this has a 5-star rating I don’t think it can be called one now. When it first opened I believe so but wear and tear have helped this hotel drop a few ratings. It is an extremely large hotel with a swimming pool, gym and 3-4 wings. I stayed in ‘A’ wing.
Check-in was swift and easy. XiaKeren was helpful with any questions I had.
My room was ok with a balcony. There was some mould and the furniture is a bit outdated.
Breakfast I didn’t enjoy, substandard and it felt like a Mess Hall with everyone rushing and pushing for food…I went a lot different times of the morning over 2 days.
Property Description
Opened: 2015
Renovated: 2019
Number of Rooms: 1026
Hotel architecture combines eastern and western culture essence, the
lobby with European construction style, circular dome hand-painted wallPainted the Sistine arcade, luxurious and elegant, noble style, highlight the noble qualities of the five-star
Dining options: Available for reservation, Outdoor tables
Business hours: [Mon - Sun] 07:00-21:00
凤凰轩中餐厅
Style: A la carte
Cuisine: Cantonese, Chinese
Open for: Lunch, Dinner
Ambience: Family, Modern, Romantic
Dining options: Available for reservation
Business hours: [Mon - Sun] 11:30-20:00
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Frequently Asked Questions
How much does it cost to stay at Country Garden Phoenix Hotel?
Prices at Country Garden Phoenix Hotel are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.
What is the closest airport to Country Garden Phoenix Hotel?
The closest airport is Zhangjiajie Hehua Airport. It is 21.6 km from the hotel and approximately a 27minutes journey by taxi.
What are the check-in and check-out times at Country Garden Phoenix Hotel?
The check-in time is after 14:00 and the check-out time is before 12:00.
Does Country Garden Phoenix Hotel provide airport transfer services?
Yes, Country Garden Phoenix Hotel provides airport transfer services.
What amenities and services does Country Garden Phoenix Hotel have?
Country Garden Phoenix Hotel has the following amenities and services: Outdoor Swimming Pool, Hiking, Massage Room.
Does Country Garden Phoenix Hotel have a swimming pool?
Yes, Country Garden Phoenix Hotel has a pool. Pool type: Outdoor Swimming Pool.
Does Country Garden Phoenix Hotel have fitness amenities?
Yes, Country Garden Phoenix Hotel has fitness amenities.
Does Country Garden Phoenix Hotel provide Wi-Fi?
Yes, the hotel provides Wi-Fi.
Does Country Garden Phoenix Hotel have non-smoking rooms?
Yes, Country Garden Phoenix Hotel has non-smoking rooms. Please view the hotel listing for details.
Does Country Garden Phoenix Hotel provide breakfast?
Yes, Country Garden Phoenix Hotel provides breakfast.