The first room reserved was in shambles. I spoke with the front desk manager and she politely offered a different room. They reviewed the room first to make sure it didn't have any issues. The pool and hot tub were out of order, the sauna wasn't open, the gym had no water and broken machines. Nothing on property opens before 7am, and they weren't even open on time. The main floor restroom was filthy. The place is very in need of upgrading. The best thing about the hotel was the staff! Very polite and helpful. The hotel does have a great view.