This is a beautiful hotel, the cleanliness was top tier, the service was excellent and I cannot wait to be back. They were constantly gardening the grounds, checking the pH levels of the pools and mopping up any areas where people were dripping water.
I do have a couple of criticisms. I was supposed to receive a bottle of wine and it was not in my room when we arrived. I did go to the concierge to make a reservation and I mentioned it, she was supposed to have one sent to my room and I don’t know if that happened while we were exploring but I never got my bottle. I was disappointed because the Mexican restaurant was closed for the day I wanted the reservation and it was already booked for the next day. Definitely book those reservations in advance as the food at the buffet isn’t terrible but I wouldn’t call it fine dining either.
My main concern was the lack of accessibility. When we got there, my uncle asked if they rented electric scooters and the front desk clerk laughed because she assumed he was joking. They did provide a wheelchair but it’s hard to get around the steep areas. Even with the wheelchair, they requested we bring it back to the front when we weren’t using it which is a hassle.
Overall, it was a wonderful experience and we will definitely be back soon! 10/10 to Roger who never let my drinks run out when I was sitting poolside.