When we arrived, there were no signs directing us to the entrance of the hotel, which is tucked in behind another building down a dark driveway. When we got inside and up the stairs, there was no one at the check-in desk for a few minutes.
In addition, I needed to cancel a second room, because one of my party had a canceled flight and couldn’t come. I had tried to cancel this room several days ago, but was told that it was not refundable. One would think that the hotel would accommodate the room cancellation because of canceled flight, but they were unwilling to do it, and did not seem particularly apologetic about it. When I inquired again at the front desk tonight, about canceling the room, the person told me that she could not help me, and that I needed to speak to a reservation manager during the day tomorrow, and again not particularly concerned that she had a frustrated customer standing in front of her. I will not stay in this hotel again.